Lorraine Lewis trading as lorrainelewis.co.uk

Lorraine Lewis is a sole trader.  The business is founded on the principle of supplying feng shui and clutter clearing consultations, workshops and information.
I know that you care about how your personal information is used and shared, and I take your privacy very seriously. By visiting the LorrianeLewis website, you are accepting the practices outlined in this policy.
This Privacy Policy covers LorraineLewis’s treatment of personal information that is gathered when you are on the LorraineLewis website and when you use Lorraine Lewis services.
Please note that links from our website may take you to external websites which are not covered by this Privacy Policy and that this policy does not apply to the practices of third parties that Lorraine Lewis does not own or control, or to individuals that Lorraine Lewis does not employ or manage. I recommend that you check their privacy policies before submitting any personal information to such sites. I will not be responsible for the content, function or information collection policies of the external websites. In this Privacy Policy, I explain how I collect and use your personal information.
‘I’ am an individual sole trader, Lorraine , I trade under the name LorraineLewis and I are the data controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation (the 'GDPR').
I only use the information that I collect about you lawfully, and this policy explains what our lawful basis is in respect of each purpose for which I keep and use information about you.
Generally, I are allowed to process your personal information where it is necessary in connection with a contract between us (such as to provide you our services or products), where it is necessary in order for us to comply with our legal obligations, where I have a legitimate interest to do so (but I will always consider whether your right to privacy overrides our interest), or where you have given consent.
Personal Information I collect about you and how it is collected
You are not required (by law or by any contract with us) to provide personal information to us via this website. I will only require you to provide personal information to us where it is necessary for us to provide with a service at your request.
Information you provide to us
I may receive personal information about you whenever you contact us. For example, by doing the following:
Enquiring about our products or services
Using and browsing our website
Telephoning, texting writing by post or emailing us


This information may include the following:
Your name
Address
Phone number
Email address
Credit/debit card details
Information about your shipment, including the recipient
Your VAT status (for international shipments and accounting records)
Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses and feedback
I will never collect sensitive information about you without your explicit consent.
The information I hold will be accurate and up to date. You can check the information that I hold about you by emailing us. If you find any inaccuracies I will delete or correct it promptly.
Information I collect about you on our website
I may use technology to track the patterns of behaviour of visitors to our site. This includes using "cookies" which are stored in your browser. You can usually modify your browser to prevent this happening, however doing so will prevent bookings from being placed with us. Information collected in this way could be used to identify you unless you modify your browser settings.
When you visit our website, I may collect the following information:
The User Agent (device) details supplied by your internet browser
A device identifier (cookie or IP address) and general location for fraud prevention
Details of your visits to our website and the resources that you access, including, but not limited to, website pages, links, traffic data, location data, weblogs and other communication data
Where orders originate from advertising sources, I record the source of each order. This is purely to allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind.

Information I collect about you from other sources
I do not collect information about you from other sources.

Children
Our website is not intended for children and I do not knowingly collect data relating to children.
Information I receive about you from other sources
Sometimes you will have given your consent for other websites, services or third parties to provide information to us. This could include information I receive about you if you use any of the other websites that I operate or the other services that I provide, in which case I will have informed you when I collected that data if I intend to share those data internally and combine it with data collected on this site. I will also have told you for what purpose I will share and combine your data.
It could also include information from third parties that I work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever I receive information about you from these third parties, I will let you know what information I have received and how and why I intend to use it.


Promotional Communications
If you place an order with us, I may use your email address to send you offers or updates. You can unsubscribe or change your email preferences at any time. I have a legitimate interest in processing your personal information for promotional purposes only. When you place an order with us you are also confirming your consent to allow us to process your personal data for this purpose.

Sharing your personal information
Sharing your information within our company and group
I share the information that you provide to us with our staff so that I can provide our products and services to you.


Sharing your information with third parties
I may share your personal information with selected third parties. For example, I may share your information with:
Internet hosting providers to host the website, related infrastructure, services and applications
Couriers to provide courier services
Contact management systems to send emails, instant messages, social media messages and SMS messages
Accounting management systems to provide quotations and process invoices

There are certain exceptional circumstances in which I may disclose your information to third parties. This would be where I believe that the disclosure is:
Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
Necessary to protect the safety of our employees, our property or the public
Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
Proportionate as part of a merger, business or asset sale, in the event that this happens I will share your information with the prospective seller or buyer involved
How long your personal information will be kept
I will only store your personal information for as long as I need it for the purposes for which it was collected. Where I provide you with any service, I will retain any information you provide to us at least for as long as I continue to provide that service to you.
How I protect your personal information
I will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
I try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although I will do our best to protect your personal information, I cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.
How to complain
I hope that I can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of Data Protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 0303 123 1113.
Changes to our Privacy Policy
Any changes I make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
Contact us
If you have any questions/comments about privacy, you should contact me.